Privacy Policy

Last updated: 04-09-2026

Solmates Travel (“we”, “us”, “our”) is committed to protecting your personal data and treating your information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, join our community, or participate in our trips and experiences.

Solmates Travel is registered in the Netherlands:

KvK: 94432155

BTW: NL005083384B55

Location: Nieuwvliet, Netherlands

1. Information We Collect

We only collect personal information that is necessary to communicate with you, process bookings, and organize safe and enjoyable travel experiences.

1.1 Personal Information

Depending on how you book or interact with us, we may collect:

  • Name

  • Email address

  • Phone number

  • Address (when required for booking logistics)

  • Passport details (only when needed for accommodation or activity bookings)

  • Emergency contact information

  • Relevant medical or dietary information (e.g., allergies, injuries, dietary preferences)

  • Payment information (processed securely through Plotpackers or WeTravel)

  • Photos and videos taken during trips

We do not collect social media profile data unless you contact us through social media.

1.2 Booking Information

When you book a trip through Plotpackers or WeTravel, these platforms collect and process the personal data required for your booking. We receive only the information necessary to organize your trip.

1.3 Website Usage Data

Our website currently does not use tracking tools. In the future, we may implement Google Analytics to improve website performance. If we do, this Privacy Policy will be updated accordingly.

2. How We Use Your Information

We use your personal data to:

  • Communicate with you about trips, updates, and community information

  • Process bookings and payments

  • Coordinate travel logistics with partners, accommodations, and activity providers

  • Ensure safety during trips

  • Improve our services and trip experiences

  • Share trip photos and videos for marketing purposes (we always mention this during the trip)

We do not sell or rent your personal data.

3. Sharing Your Information

We only share your information when necessary to deliver our services.

3.1 Travel Partners

Your information may be shared with:

  • Plotpackers (for trip organization and booking management)

  • WeTravel (for booking and payment processing)

  • Accommodation providers

  • Local activity partners and guides

  • Co-hosts involved in organizing specific trips

These partners receive only the information required to perform their role.

3.2 Legal Requirements

We may disclose personal data if required by law or to protect the safety of participants.

4. Photos & Videos

During Solmates Travel trips, we often take photos and videos to capture the experience. We use this content for:

  • Social media

  • Website content

  • Marketing materials

We always communicate this clearly during the trip. If you prefer not to appear in photos or videos, you can let us know at any time.

5. Data Storage & Security

We store your data securely and take reasonable measures to prevent unauthorized access, misuse, or disclosure.

Your data may be stored in:

  • Plotpackers booking systems

  • WeTravel booking systems

  • Our email communication tools

We retain personal data only as long as necessary for the purposes described in this policy.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

  • Request a copy of your data

To exercise any of these rights, contact us at: jonas@solmatestravel.nl

7. Third‑Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

8. International Data Transfers

Some trips take place outside the EU. This means your data may be shared with partners located abroad. We ensure that all partners follow reasonable data protection standards.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

For questions about this Privacy Policy or your personal data, contact:

Solmates Travel‍ ‍

Email: lara@solmatestravel.nl

Email: jonas@solmatestravel.nl‍

Website: www.solmatestravel.nl